Form Submissions
Form Submissions becomes important when your agent uses Request Form to collect structured information.
If your agent does not use forms yet, this page may stay empty. That is normal.
What this page is for
Use this page when the conversation hands off from free-form chat into structured intake.
For Consultation Desk, that usually means things like:
- callback contact details
- preferred follow-up windows
- intake information that should not be reassembled from chat manually
How operators use it
Once submissions start arriving, this page becomes an operational queue:
- review what the user submitted
- confirm whether the information is complete
- hand it to the right human workflow
When the page is empty
An empty page usually means one of three things:
- the agent does not use
Request Form - the form exists, but no one has triggered it yet
- your rollout is still too early to generate submissions