Skip to content

Slack Channel

Use a Slack channel when the people who operate or review the agent already work inside Slack.

For most teams, Web is still the best first publish surface. Add Slack after the agent already behaves well enough in a normal stakeholder pilot.

What Slack publish changes

A Slack channel gives the agent a new delivery surface. It does not replace normal agent version management.

Keep this sequence:

  1. publish the target agent version in Editor
  2. create a Slack channel
  3. add the Slack app credentials and bind the right agent
  4. publish the channel
  5. send a real Slack message and review the result in Histories

Before you start

Have these ready:

  • a Slack app that your team controls
  • the required Slack credentials
  • the exact agent you want Slack users to talk to

Core setup flow

Inside Channels:

  1. Click New Channel.
  2. Choose the Slack channel type.
  3. Give it a stable name and slug.
  4. Open the Slack-specific configuration and fill in the required credentials.
  5. Bind the correct agent.
  6. Publish the channel.

First live check

After publish:

  • send one realistic message from Slack
  • confirm the reply comes from the correct agent
  • confirm the conversation appears in Histories
  • confirm the agent behavior matches the latest published version

Troubleshooting

If Slack is connected but the reply is wrong, check these in order:

  1. the correct agent version is published
  2. the Slack channel is published
  3. the Slack credentials are valid
  4. the channel is bound to the intended agent