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Codeer.ai User Guide

Build an agent you can understand and control

Codeer is not about writing a prompt, launching it, and hoping the agent keeps answering correctly.

The better path is to choose a small set of customer questions you truly want to support, let Copilot help you draft the first customer service agent, then put 20 to 30 important scenarios into Test Suite. You can review the AI responses with Copilot, see which responses meet the standard, and identify which boundary questions should be refused, handed off, or routed to a form.

The first version does not need to be broad. Keep the knowledge base as small as possible and include only what those important scenarios need. After real users start asking questions, use that feedback to decide which scope to expand in the next version.

If this is your first time evaluating or operating Codeer, begin with Start Here.

That path shows the first complete loop:

  • discuss the customer service agent with Copilot and create a basic first draft
  • ask Copilot to generate the first important scenarios from the current agent, especially boundary and out-of-scope scenarios
  • immediately run 20 to 30 scenarios in Test Suite and find the cases that do not pass
  • review each AI response against its Standard with Copilot, then fix the draft step by step
  • make sure out-of-scope questions are refused, handed off, or routed to a form
  • publish to real users
  • use real conversation feedback to decide which high-value scenarios to add in the next version

Start Here

🚀

Getting Started

Follow the first workflow from verified scenarios to stable launch and versioned expansion
✅

Verified Scenarios

Define the questions the agent should handle, test the boundaries, and expand scope by version

Learn Codeer through a high-standard customer service agent

This guide uses a plain customer service agent with a high bar for behavior.

The agent does not answer everything on day one. It handles a small set of customer questions that have been thoroughly tested and verified first. When a question is outside the first version, it must refuse, hand off to a human, or route the user to a form. This gives you a visible, fixable, versioned starting point instead of an empty agent whose real behavior is hard to control.

Explore by job to be done

🤖

Build the Agent

Teach the agent how to clarify, judge, guide, and stay inside approved boundaries
🎯

Control Agent Behavior

Build the agent and the verified scenario set together so the trusted scope is clear
📣

Launch Safely

Publish carefully, control access, and expand only when important behavior is verified
🛡️

Operate and Improve

Review conversations, find weak spots, and protect good fixes with reusable cases
🔗

Knowledge and Integrations

Ground the agent in real business knowledge and connect it to your systems
👥

Team and Access

Set roles clearly for operators, reviewers, admins, and launch owners

More agent tools

  • Payments: hand an approved agent flow into payment collection and keep the result in conversation history
  • Booking: let the agent surface a booking or Calendly link at the right moment

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