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Frequently Asked Questions (FAQ)

This page compiles the most frequently asked questions. If you can't find your question, please contact our support team.

Account and Login

How do I register for an account?
  1. Go to the Codeer.ai website
  2. Click "Sign Up"
  3. Register using email or Google/GitHub account
  4. Complete email verification
What if I forget my password?
  1. Click "Forgot Password" on the login page
  2. Enter your registered email
  3. Check your inbox for the password reset link
  4. Set a new password
Can I log in with Google or GitHub?

Yes. On the login page, select "Sign in with Google" or "Sign in with GitHub."

Workspace

How many workspaces can one account have?

It depends on your subscription plan. The free version has workspace limits, while paid versions allow more or unlimited workspaces.

How do I delete a workspace?
  1. Enter workspace settings
  2. Scroll to the bottom
  3. Click "Delete Workspace"
  4. Confirm deletion

Warning

Deletion is permanent and all data will be permanently removed.

Can I transfer workspace ownership?

Direct transfer is not currently supported. You can set another member as admin, then leave the workspace.

Agent and Conversations

Why are AI responses inaccurate?

Possible reasons:

  • Instruction is not clear enough
  • Relevant data sources not yet connected
  • Question is too vague

Try:

  1. Optimize Instruction
  2. Confirm data sources are connected and synced
  3. Ask more specific questions
How long are conversation histories saved?

Conversation histories are saved permanently unless you manually delete them.

Can I export conversation history?

Currently supports sharing conversation links. Full export functionality is coming soon.

Data Connection

Is connected data secure?

Yes. Codeer.ai uses industry-standard security measures:

  • Data transmission uses TLS encryption
  • Data storage uses encryption
  • Only reads data you authorize
  • Will not modify or delete your original data
How long does data sync take?

Depends on data volume:

  • Small Repository (<1000 files): A few minutes
  • Medium Repository (1000-10000 files): 10-30 minutes
  • Large Repository (>10000 files): May take several hours
How do I cancel a data connection?
  1. Go to "External Connections" page
  2. Find the connection to cancel
  3. Click "Delete Connection"
  4. Confirm deletion

Copilot

What's the difference between Copilot and Agent?
  • Copilot: Built-in assistance tool that helps you configure and manage Codeer.ai
  • Agent: Custom AI assistant you create to answer project-related questions
Can Copilot's suggestions be modified?

Yes. Copilot's suggestions are just references; you can modify them after applying.

Billing and Plans

Is there a free version?

Yes. The free version includes basic features, suitable for personal use and trial. For detailed limitations, please see the pricing page.

How do I upgrade my plan?
  1. After logging in, click your avatar in the top right
  2. Select "Billing & Plans"
  3. Choose a new plan
  4. Complete payment
Can I cancel my subscription at any time?

Yes. After cancellation, you can still use it until the end of the current billing period, then it will downgrade to the free version.

Get More Help

If the above doesn't answer your question:

  • 📧 Email: support@codeer.ai
  • 💬 Community: Join our Discord community
  • 📚 Documentation: View complete documentation